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Privacy Policy

Last updated: January 7, 2025

1. Introduction

Lonnova, Inc. ("Lonnova," "we," "us," or "our") respects your privacy and is committed to protecting your personal data. This privacy policy explains how we collect, use, disclose, and safeguard your information when you use our website, mobile applications, and services (collectively, the "Services").

2. Information We Collect

2.1 Information You Provide

We collect information you voluntarily provide, including:

  • Account Information: Name, email address, password, and profile details when you create an account.
  • Property Information: Details about your properties, including addresses and property types.
  • Appliance Information: Details about your appliances, including make, model, serial numbers, purchase dates, and warranty information.
  • Documents: Warranty documents, receipts, and manuals you upload.
  • Communications: Information you provide when contacting us or participating in surveys.

2.2 Information Collected Automatically

When you use our Services, we may automatically collect:

  • Device information (type, operating system, unique identifiers)
  • Log data (IP address, browser type, pages visited, time spent)
  • Location data (with your consent)
  • Usage data (features used, actions taken)

2.3 Information from Third Parties

We may receive information from:

  • Government databases for recall information (CPSC)
  • Authentication providers if you sign in using third-party services
  • Referral sources when you join through a referral link

3. How We Use Your Information

We use your information to:

  • Provide, maintain, and improve our Services
  • Create and manage your account
  • Track your appliances, warranties, and maintenance schedules
  • Send recall alerts and safety notifications
  • Send maintenance reminders and notifications
  • Process transactions and send related information
  • Respond to your comments, questions, and support requests
  • Send promotional communications (with your consent)
  • Monitor and analyze trends, usage, and activities
  • Detect, investigate, and prevent fraudulent or illegal activities
  • Comply with legal obligations

4. How We Share Your Information

We may share your information with:

  • Service Providers: Third parties who perform services on our behalf (hosting, analytics, customer support).
  • Business Partners: With your consent, we may share information with service professionals in our network.
  • Legal Requirements: When required by law or to protect our rights.
  • Business Transfers: In connection with a merger, acquisition, or sale of assets.

We do not sell your personal information to third parties.

5. Data Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. These measures include encryption, secure servers, and access controls. However, no method of transmission over the Internet is 100% secure.

6. Data Retention

We retain your personal data for as long as your account is active or as needed to provide you Services. We may also retain certain information as required by law or for legitimate business purposes.

7. Your Rights and Choices

Depending on your location, you may have the right to:

  • Access the personal data we hold about you
  • Correct inaccurate or incomplete data
  • Delete your personal data
  • Object to or restrict certain processing
  • Data portability
  • Withdraw consent

To exercise these rights, please contact us at privacy@lonnova.com.

8. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to collect and track information about your use of our Services. You can control cookies through your browser settings.

9. Children's Privacy

Our Services are not intended for children under 13. We do not knowingly collect personal information from children under 13. If we learn we have collected such information, we will delete it promptly.

10. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place for such transfers.

11. California Privacy Rights

California residents have additional rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information we collect and how it is used, the right to delete personal information, and the right to opt-out of the sale of personal information. We do not sell personal information.

12. Changes to This Policy

We may update this privacy policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last updated" date.

13. Contact Us

If you have questions about this privacy policy or our practices, please contact us: